FAQ & Policies
Everything you need to know before booking.
Frequently Asked Questions
Booking Policy
Booking Requirements
- All bookings must be made at least 24 hours in advance.
- Full payment or deposit is required to confirm your reservation.
- Booking confirmation will be sent via email within 2 hours.
- Please provide accurate contact information and flight details.
- Group bookings (10+ people) require 72 hours advance notice.
- Special requests must be communicated at the time of booking.
Cancellation Policy
- Free cancellation up to 48 hours before scheduled service.
- Cancellations within 24-48 hours: 50% refund.
- Cancellations within 24 hours: No refund.
- No-shows are non-refundable.
- Weather-related cancellations will be fully refunded or rescheduled.
Privacy Policy
At Delca Tour, we are committed to protecting your privacy and personal information.
- We collect only the information necessary to provide our services (name, contact details, travel preferences).
- Your personal data is never sold or shared with third parties for marketing purposes.
- We use secure encryption to protect all payment and personal information.
- You may request access to, correction of, or deletion of your personal data at any time.
- We retain booking records for 3 years for legal and accounting purposes.
- Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings.
Terms of Service
By using Delca Tour services, you agree to the following terms and conditions:
- 1All passengers must comply with local laws and regulations during tours and transfers.
- 2Delca Tour is not responsible for personal belongings left in vehicles.
- 3We reserve the right to refuse service to anyone who behaves inappropriately or endangers others.
- 4Tour itineraries may be modified due to weather, road conditions, or safety concerns.
- 5Prices are subject to change without notice. Confirmed bookings will honor the quoted price.
- 6Gratuities for drivers and guides are not included in tour prices and are at your discretion.
- 7By booking, you confirm that all travelers meet the health and physical requirements for the selected tour.
- 8Any disputes will be resolved under the laws of the Dominican Republic.